When you order your poles from us, they will ship from Montana with a freight company or with independent truck drivers. Once the poles are on their way, you will receive an email notification from us, with either a tracking number or a phone number as a contact. Once the poles are in your area, you will be contacted by the driver to arrange a delivery date and time, and talk about specifics of the delivery. Please be present to receive your poles, as drivers are not required to assist with the unloading. Count the poles and inspect them for mayor damage. Please note that small cracks and checks, a lengthwise separation of the wood as a result of the drying process, are perfectly normal in tipi poles. Dirt and scuff marks may happen during transportation, but cannot be claimed as damage.
To learn more about our poles, please watch the video above. As we cannot ship poles internationally, our customers abroad would need to provide their own tipi poles.