WARRANTIES AND DISCLAIMERS
All sales are final, you cannot return your tipi. Once you have taken it out of the original shipping box, it is yours to keep. Please be aware of our disclaimers and your responsibility for making the correct purchasing decisions.
WARRANTY TERMS
If, during the unpacking, installation process and first 30 days of ownership, you are noticing any faults or flaws in our workmanship, please inform us immediately by sending us pictures via email. We will discuss the issue and will take the product back for either a repair, a replacement or a refund. We will pay for associated shipping costs, but we are not liable for any cost incurred due to the installation. Please inspect your product as you are unpacking.
DUE TO THE UNPREDICTABILITY OF THE ENVIRONMENT, OUR FABRICS ARE NOT WARRANTED AGAINST PREMATURE AGING DUE TO UV RADIATION OR MOLD AND MILDEW. PLEASE READ OUR CARE INSTRUCTIONS.
Nomadics Tipi Makers’ warranty extends to the original purchaser and covers the tipi’s sewing to be free of defects in our workmanship for a period of 30 days from the date of delivery. It is the customer’s responsibility to unpack and inspect their order within 30 days, to ensure a timely claim. Only original, unaltered, and unmodified workmanship completed by Nomadics Tipi Makers is covered by this warranty. This warranty does not cover damage, neglect or abuse, whether caused by accident, improper set up or care, normal wear and tear, or the natural breakdown of colors and materials due to environmental factors such as UV and mold/mildew. We reserve the right to alter the terms and conditions of the Nomadics Tipi Makers warranty without prior notice.
CANCELATION AND RETURNS
Cancelled orders that have not been shipped are subject to a 5% cancellation fee. Unopened tipis and accessories less than 30 days old can be authorized for return, at the cost of the customer and subject to a 10% restocking fee. All painted items will be reimbursed at the unpainted item price only and are subject to the 10% restocking fee. All artwork is non-refundable. Please contact us in advance, to discuss a cancellation or return. You must have prior authorization for your return before sending it to us, otherwise we may not be able to help.
PAINTED AND CUSTOM ARTWORK
We offer commercial art at a reasonable price. Our talented artists use stencils to paint those designs, but each artist has their own style and slight variations to pictures on our website might occur. We do not do mock-ups or send photos for approval as we paint directly onto the canvas and your tipi is folded and packed the minute it is dry. If you are uncomfortable with this procedure and/or if you are very particular about the outcome of your design, you may request custom artwork treatment at an additional cost. Please review our Custom Artwork Agreement for all custom artwork requests.
If you are requesting artwork, please acknowledge that we use professional grade Residential Exterior Paint and Wood Stain that is not warranted for use on canvas. Our paint suppliers have exclusive control over their proprietary chemical formula for paints and stains, and those formulas change without notice. Because chemical formulas for paints or stains and regional environmental weather conditions are completely out of our control, we DO NOT provide any warranty for painted artwork that is fading or is creating water leakage or any other observable changes to the tipi fabric or fabric treatments, as a result of painting/staining.
We reserve the right to refuse service to anyone for their uncivil behavior, such as verbal abuse or bullying, at any point during our business transaction. We are friendly folks, we always try our best and we treat every customer with respect. We expect our customers to do the same.
It is unusual for us to even have to have this page – to spell out what back in the day would fall under common sense, honesty and plain ‘being kind to one another.’ Even now, we are still tipi makers first and a business enterprise second. If something does not go the way you or we had anticipated, let’s all take a deep breath and look at our own responsibilities and then work the issue out together, in a mutually considerate way.
We would appreciate that – Thank you very much, Nicole and Tashina
